FAQs

What is the status of my order?

After you place your order, we'll email you a confirmation. Once it ships, you'll get a second email (and a text, if you opted in) with your tracking link. You can also check your order status anytime from the order history in your account.

Can I change or cancel my order?

Yes — within 1 hour of placing it. Email info@oohshelala.com or use our contact form with your order number and the change you need. After 1 hour your order may already be in processing, and we can't guarantee changes or cancellations.

Can I change my delivery address after placing my order?

If your order hasn't shipped yet, we'll do our best to update the address. Contact us as soon as possible. Once an order has shipped, the address can't be changed.

Do you accept returns?

Yes. Return requests must be made within 14 days of delivery, and items must be unworn and unused, with tags attached and in their original packaging. All sale items are final sale. To start a return, email info@oohshelala.com. See our full Returns & Refund Policy for details.

How long does shipping take?

Orders are processed in 1–3 business days. Standard U.S. shipping takes 3–10 business days after that, and standard shipping is free on U.S. orders over $150. See our Shipping Policy for expedited and international options.

Is it safe to use my card on this website?

Yes. All payments are handled by PCI-compliant payment processors using industry-standard encryption. We never see or store your full card number.

Still have a question?

Call 770-430-2991 or email info@oohshelala.com — we're happy to help.